CLIENT: Aduro, Providence Health Systems, Bon Secours Mercy Health
INDUSTRY: Health and Wellness
ROLE: Director of Product Design and Research, Aduro
LOCATION: Americas
A tremendous opportunity to create a crucial health tool from scratch, from concept to delivery. This was hands down my favorite project of the last 5 years, due to the high level of generative ethnographic research we did and the user-centered design model we were able to adhere to. I was able to conduct hours of meaningful conversations with the research particpants, joining them in their homes to learn about their culture, diets, exercise, families, dreams, and challenges. Our research during the pandemic showed just how important mental health support was in a person’s journey to physical health and greatly informed the eventual design.
Diabetes is a serious health burden for Americans, with 51% afflicted or being pre-diabetic. From a human perspective, diagnosis can be an emotionally upsetting lifestyle reboot for the sufferers, and for employers it is a mammoth financial burden due to lost productivity. 90 billion dollars is a staggering number to consider in lost revenue. Aduro’s management system is an effective one, combining real-time meetings and interactions with coaches, written and video learning content, a gamified rewards economy employers can self-populate and a robust data collection tool for individual mebers to track diabetes.
In partnership with two of the largest healthcare systems in the nation, Providence Health (51 hospitals) and Bon Secours Mercy Health (48 hospitals), we at Aduro developed from scratch a condition management tool focused initially on diabetes (with hypertension and other conditions forthcoming). We produced the UX, UI, research and engineered the web and mobile platforms as well, a strong partnership between design, product management and engineering. The app was developed using Prime Vue, allowing us to use a core group of components across Android and iOS. Taking a look at our tool In comparison to other market leaders in the diabetes management space, we created an experience that was data rich without being overwhelming, had a sensible heirarchy allowing access to coaching and learning quickly, was friendly and formed a strong basis to link with other condition management features down the road.
While leading our team of full-time and contract designers, I brought a novel user-centered cadence to the design disciplines at Aduro, moving us toward a design practice that designed through iteration and testing. We made great use of MIRO and other online collaboration tools, finding ways to harness all the creative energy from our remote team. During our pilot we tested early versions of our designs with a panel of users from Providence and Bon Seqours Mercy Health and also by using a variety of online services, in both moderated and unmoderated sessions.
Beyond the new condition management tool, I also oversaw design and research work on the main legacy desktop tool for Aduro’s employee wellness platform, as well as creation of the new client insights dashboard. Other responsibilities as the director of product design and research included facilitating executive workshops, recruiting, hiring, formulating and implementing design process, networking and sales.
Learn more about the products and company here: https://adurolife.com/solutions/connect-care/
INDUSTRY: Health and Wellness
ROLE: Director of Product Design and Research, Aduro
LOCATION: Americas
A tremendous opportunity to create a crucial health tool from scratch, from concept to delivery. This was hands down my favorite project of the last 5 years, due to the high level of generative ethnographic research we did and the user-centered design model we were able to adhere to. I was able to conduct hours of meaningful conversations with the research particpants, joining them in their homes to learn about their culture, diets, exercise, families, dreams, and challenges. Our research during the pandemic showed just how important mental health support was in a person’s journey to physical health and greatly informed the eventual design.
Diabetes is a serious health burden for Americans, with 51% afflicted or being pre-diabetic. From a human perspective, diagnosis can be an emotionally upsetting lifestyle reboot for the sufferers, and for employers it is a mammoth financial burden due to lost productivity. 90 billion dollars is a staggering number to consider in lost revenue. Aduro’s management system is an effective one, combining real-time meetings and interactions with coaches, written and video learning content, a gamified rewards economy employers can self-populate and a robust data collection tool for individual mebers to track diabetes.
In partnership with two of the largest healthcare systems in the nation, Providence Health (51 hospitals) and Bon Secours Mercy Health (48 hospitals), we at Aduro developed from scratch a condition management tool focused initially on diabetes (with hypertension and other conditions forthcoming). We produced the UX, UI, research and engineered the web and mobile platforms as well, a strong partnership between design, product management and engineering. The app was developed using Prime Vue, allowing us to use a core group of components across Android and iOS. Taking a look at our tool In comparison to other market leaders in the diabetes management space, we created an experience that was data rich without being overwhelming, had a sensible heirarchy allowing access to coaching and learning quickly, was friendly and formed a strong basis to link with other condition management features down the road.
While leading our team of full-time and contract designers, I brought a novel user-centered cadence to the design disciplines at Aduro, moving us toward a design practice that designed through iteration and testing. We made great use of MIRO and other online collaboration tools, finding ways to harness all the creative energy from our remote team. During our pilot we tested early versions of our designs with a panel of users from Providence and Bon Seqours Mercy Health and also by using a variety of online services, in both moderated and unmoderated sessions.
Beyond the new condition management tool, I also oversaw design and research work on the main legacy desktop tool for Aduro’s employee wellness platform, as well as creation of the new client insights dashboard. Other responsibilities as the director of product design and research included facilitating executive workshops, recruiting, hiring, formulating and implementing design process, networking and sales.
Learn more about the products and company here: https://adurolife.com/solutions/connect-care/